SMS Terms & Messaging Policy

We use text messaging to communicate with customers and prospective customers about service they asked us for: confirming a request, scheduling or rescheduling an appointment, letting you know a technician is on the way, answering questions, and following up after a job. Customers who separately and optionally opt in to marketing messages may also receive maintenance reminders and seasonal offers.

Program name: Reliance Mechanical Service Alerts. Messages are sent from our business line, (228) 819-7473.

• Web chat / text opt-in widget. You enter your name, mobile number, and question on our text-us page and submit it, which authorizes us to text or call that number about your inquiry.
• Service request forms. When you submit a request form on this website, you agree we may contact you by phone, text, or email about that request.
• Optional marketing checkbox. Marketing texts require the separate, unchecked opt-in box on our forms. It is never required to submit a request or to receive service.
• Verbally or in writing. If you give us your mobile number by phone, email, or on a work order and ask us to text you.

Consent to receive automated marketing text messages is not a condition of any purchase or of receiving service.

You must be 18 years of age or older to opt in to text messages from Reliance Mechanical. By opting in you confirm you are at least 18 and are the account holder or have the account holder's permission for the mobile number provided.

Message frequency varies and depends on your interaction with us — most conversations are a handful of messages tied to one job. Marketing messages, if you opted in, are sent no more than a few times per month.

Message and data rates may apply. Your mobile carrier may charge for messages you send and receive according to your plan. Reliance Mechanical does not charge for text messages.

You can cancel at any time by replying STOP to any message from us. We will send one confirmation that you have been unsubscribed, and then stop sending messages to that number. You can also call or email us and ask to be removed. An opt-out stays in effect: submitting another service request does not override it. If you want messages again, tell us and we can help, and messaging to that number must be re-enabled and verified with our provider before we send to it.

Reply HELP to any message for assistance, or contact us directly: (228) 819-7473 · service@relyonreliance.com.

Supported carriers include AT&T, Verizon Wireless, T-Mobile, Sprint, U.S. Cellular, Boost, MetroPCS, Cricket, and others. Carriers are not liable for delayed or undelivered messages. Delivery is subject to effective transmission by your wireless carrier and is not guaranteed.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We use your mobile number only to communicate with you as described above. Your number and messages are handled by the vendors that operate our phone, messaging, and CRM systems solely so those messages can be delivered and recorded — never for their own marketing, and never sold. See our Privacy Policy for the full description of what we collect and how long we keep it.

Reliance Mechanical operates a separate, voluntary program of internal, non-marketing text alerts to the authorized owner about new service requests. An owner enrollment request can be submitted on our owner alerts page and is verified manually; text delivery for it is not active yet. Its terms are in the Owner Alerts Terms. Nothing in that program changes anything described above for customers.

We may update these SMS terms; the effective date above will change when we do. Continued participation in the messaging program after an update means you accept the current terms. Our website Terms of Use also apply.