Privacy Policy

• Information you give us in a form. Name, phone number, email address, service address, property type (residential or commercial), company name and contact role on commercial requests, preferred appointment time, the service you need, and any notes you write. Commercial requests may include plans, photos, or scopes of work you choose to upload.
• Job applications. Name, email, phone, role applied for, years of experience, notes, and an optional résumé file. We do not ask for a Social Security number, bank details, or health information at the application stage.
• Maintenance plan enrollments. Contact details, service address, and the plan and equipment information you provide.
• Automatically collected website data. IP address, device and browser type, pages viewed, referring page, and campaign parameters (for example utm_source, gclid, wbraid, gbraid, msclkid, fbclid) used to understand which ad or search brought you here. Analytics and advertising storage are off until you consent — see our Cookie Policy.
• Calls and texts. The phone number shown on this site is a tracking number that routes to our office line. Call metadata (number, time, duration, and the campaign it was attributed to) is recorded by our CRM/call-tracking provider. If you text us, the message content is stored in the same system.
• Chat. Our website chat assistant loads only after you open it. Your messages are processed by the chat vendor to generate replies.

• Respond to your request, schedule work, dispatch a technician, and follow up.
• Prepare estimates and communicate about jobs in progress.
• Evaluate job applications.
• Prevent spam and abuse of our forms and endpoints.
• Measure which marketing channels produce calls and form submissions.
• Send service updates, and — only if you separately opt in — marketing emails or texts.
• Keep business records and comply with legal obligations.

We share information with vendors that operate parts of this website and our office workflow. They receive only what they need to provide their service. As of the effective date above these include:

• Lovable — website hosting and delivery of our notification emails.
• Supabase — the database and file storage that hold form submissions and uploaded documents/résumés.
• GoHighLevel (LeadConnector) — our CRM, call tracking, and outbound email/SMS. It also runs a website tracking script that ties a visit to a later call or submission.
• Google — Google Analytics 4 for website measurement (subject to your cookie choice) and the Google Maps embed on our contact/location sections. Campaign click identifiers we capture may be used for Google Ads conversion measurement when you allow advertising cookies.
• ElevenLabs — the on-demand website chat widget.

We may also disclose information to our insurers, accountants, or attorneys, to comply with law or legal process, or in connection with a sale or reorganization of the business.

Because analytics, advertising, and CRM providers receive data as described above, we do not claim that we “never share” your information. We do not sell your personal information for money. Depending on your state, sharing data with advertising or analytics partners for cross-context behavioral advertising can be treated as a “sale” or “sharing” under state law — you can turn that off at any time using our cookie settings or by sending a Global Privacy Control signal from your browser.

• Service requests, bookings, and job records: kept as long as needed to service the customer relationship and for our business, tax, warranty, and insurance records.
• Job applications and résumés: kept while the position is open and for a reasonable period afterward in case another role opens; removed sooner on request.
• Website analytics data: retained according to the retention setting in our analytics account.
• Anti-abuse records (hashed IP rate-limit counters): short-lived and not stored in plain text.

We use HTTPS across the site, database access controls, private storage buckets for uploaded documents and résumés (accessed only through short-lived signed links), server side validation, honeypot and rate-limit protections on our form endpoints, and credentials stored as server-side secrets rather than in the website code. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

This site is intended for adults arranging plumbing and related services or applying for work. We do not knowingly collect personal information from children under 13. If you believe a child has submitted information, contact us at service@relyonreliance.com and we will delete it.

• Cookies and tracking: accept, reject, or change categories at any time through “Cookie settings” in our footer. We honor Global Privacy Control signals.
• Marketing email: use the unsubscribe link in any marketing message.
• Marketing texts: reply STOP to opt out, or HELP for help. Message and data rates may apply, and message frequency varies.
• Service-related messages about a request or scheduled job are not marketing and continue while your job is open.

Some U.S. states give residents rights to know what personal information a business holds about them, to get a copy, to correct it, to have it deleted, and to opt out of targeted advertising or the sale/sharing of personal information. We extend these requests to any U.S. resident who asks, regardless of state.

To make a request, email service@relyonreliance.com or call (228) 819-2009 with the words “privacy request,” tell us what you want, and give us the phone number or email you used so we can find your records. We will verify your identity by matching the contact details on file — we may ask for one additional piece of information rather than more sensitive data. We respond within 45 days and will tell you if we need more time. An authorized agent may submit a request with your written permission. We will not discriminate against you for exercising these rights. If we deny a request, you may ask us to reconsider by replying to our response.

We may update this policy as our services, vendors, or legal obligations change. The effective date at the top reflects the latest version. Material changes will be posted on this page.