Owner Alerts Terms

• No alerts are being sent under this program today. Sending is switched off.
• An enrollment request can be submitted through the native form on our Owner Service Request Alerts page. Submitting it records a choice; it does not start messages.
• Publishing or updating this website does not activate texting. Activation is a separate, deliberate step by Reliance Mechanical.
• Before messaging can begin we must verify that the request came from the authorized owner who controls the mobile number, complete carrier registration on an approved sending number, and test STOP and HELP handling.

Program name: Reliance Mechanical LLC Owner Service Request Alerts. Once activated, the program sends an operational alert to the enrolled owner mobile number when a new service request is submitted through this website.

An alert may include the requesting customer’s name, their callback phone number, and a description of the reported issue, so the owner can contact that customer personally. Where a customer attached an eligible photo, an alert may include it; not every attachment is eligible, and no picture message is promised for any particular attachment. The program sends no advertising or promotional content.

Enrollment is limited to the authorized owner of Reliance Mechanical LLC, using a mobile number that person controls and their own choice on the consent box. The program is not offered to customers or to the general public.

Submitting the form records the requested preference and the consent language agreed to. It does not by itself add, change, or redirect the approved alert destination, and it does not grant access to customer records or systems — a customer or other public submitter cannot become an alert recipient by submitting it. We review and verify each request, and any change to alert delivery is made manually by us.

The consent box on the enrollment form starts unchecked and is optional. Its exact wording is:

“I agree to receive recurring, automated, non-marketing SMS and MMS from Reliance Mechanical LLC at the mobile number I provided about new website service requests, including customer callback details, issue summaries and optional service photos. Message frequency varies with incoming requests. Message and data rates may apply. Reply STOP to opt out or HELP for assistance. Participation is optional.”

• Enrollment is voluntary, and consent is not a condition of any purchase.
• Messages are recurring: triggered by new service requests, so frequency varies from day to day and week to week.
• Message and data rates may apply. A mobile carrier may charge for messages sent and received according to the carrier plan. Reliance Mechanical does not charge for these messages.

Once the program is activated, an enrolled owner can cancel at any time by replying STOP to a message from the program, or by asking us to remove the number by email or phone. An opt-out stays in effect: it is not reversed by submitting the enrollment form again, and delivery resumes only after a new, verified opt-in and provider re-enablement.

Once the program is activated, replying HELP is a way to ask for help. Our public support channels are available now either way: (228) 819-7473 · service@relyonreliance.com. Contacting support does not by itself restore messages to a number that has opted out.

Carriers are not liable for delayed or undelivered messages. Delivery depends on the wireless carrier and on the messaging providers we use, and is not guaranteed. We do not promise any particular delivery time, and the business does not rely on this program alone for time-critical work; service requests are recorded in our own systems and email notifications regardless.

• Enrollment is submitted through a native GoHighLevel form. That system stores the submitted contact details, the preference chosen on the optional consent box, the consent wording shown at the time, and a timestamped submission record, so we can review and audit what was agreed to.
• We keep those records for review and audit purposes; we do not claim to capture any additional technical identifiers through this page.
• An enrolled number will be used only to send these operational alerts and to respond to replies such as STOP or HELP.
• Enrollment and opt-out records are kept for as long as the program operates and afterward as needed for our business, compliance, and dispute records.
• No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
• An enrolled number and message content are handled by the vendors that operate our messaging and CRM systems solely so those messages can be sent and recorded — never for their own marketing, and never sold. This is the same provider-processing arrangement described in our Privacy Policy.

Because an alert would carry customer contact details and any eligible service photo the customer attached, an enrolled owner must treat them as confidential business records and use them only to respond to that service request. Customer information is never sold and is not used for marketing through this program.

We may update these terms; the label above shows when they were last updated. Because delivery is not active yet, activation and any material change will be reflected here before or when messaging begins. Our website Terms of Use, Privacy Policy, and the Owner Service Request Alerts page also apply.